If there are error messages in OscWare, where e.g. purchase orders cannot be transferred, it can be helpful for troubleshooting if we have a it can be helpful for troubleshooting, if we have a sample data record of the order or article available.
In order for the sample data set to be created it is necessary to click on the corresponding operation and retrieve the data so that they can be they are displayed in OscWare. Then mark (green marked lines) the data record(s) that have a problem with the data export. have.
The procedure for creating a sample record is identical for articles and orders. You just have to select the corresponding transaction and mark the records.
Tip:
Multiple records can be selected by holding down the CTRL key and clicking on the individual data rows.
Hint:
Do not select more than 5 records.
Then click with the right mouse button on a record (4) and select the item "Export selected" in the context menu. Export".
You can then assign a file name for the exported data record and save the file.
Send us the file by mail "Reply to an existing ticket" or attach the files to a new ticket to be created. to be created.